PAGANI DESIGN 2026 New luxury automatic mechanical men watch stainless steel V2 sapphire crystal CS 20bar reloj hombte

FAQ & After-Sales Support

1. Is it normal for an automatic mechanical watch to have time difference?

Yes. Automatic mechanical watches are different from quartz watches. They are powered by a mechanical movement, so a small daily time difference is normal.

The daily accuracy may vary depending on the movement, wearing habits, wrist activity, temperature, watch position, power reserve, and magnetic environment.

In general, an automatic mechanical watch may have a daily variation of about -20 to +40 seconds per day. This is a normal characteristic of mechanical watches, not a quality problem.

2. Why does the automatic watch stop?

An automatic watch is powered by wrist movement. If you do not wear it for enough time, or if your wrist movement is not active enough, the watch may stop because of insufficient power.

For stable performance, we recommend wearing the watch for at least 8 hours per day.

If the watch has stopped, please wind it manually before wearing.

3. How to wind the automatic mechanical watch?

Keep the crown in the normal position and turn it clockwise about 20–30 times to provide initial power.

If the watch has a screw-down crown, please unscrew the crown first before winding. After winding or setting the time, please make sure the crown is fully screwed down again.

Do not overwind violently. Please wind it slowly and gently.

4. Does an automatic mechanical watch need a battery?

No. An automatic mechanical watch does not need a battery.

It is powered by the movement of your wrist and the mechanical movement inside the watch. If it stops, simply wind it manually or wear it again to restart the movement.

5. What should I do if the watch runs fast or slow?

A small time difference is normal for automatic mechanical watches.

If the watch runs slightly fast or slow, please wear it regularly and keep it fully powered. You can also reset the time every few days according to your preference.

6. Why should mechanical watches stay away from magnetic fields?

Strong magnetic fields may affect the movement and cause the watch to run fast, slow, or irregularly.

7. Can I adjust the date at any time?

For watches with a date function, please do not adjust the date between 8:00 PM and 4:00 AM.

During this period, the movement may be changing the date automatically. Manual adjustment at this time may damage the calendar mechanism.

To adjust the date safely, please move the hands away from this time period first.

8. How does the GMT function work?

GMT watches are designed to display a second time zone.

9. What should I do if there is moisture inside the watch?

Slight fog or water vapor may appear when the watch experiences a sudden temperature change. Please make sure the crown is fully screwed down and place the watch in a dry, ventilated area. Light vapor will usually disappear gradually.

Do not open the case by yourself, as improper handling may damage the movement.

10. Can I wear the watch while washing hands or in the rain?

Do not operate the crown or buttons when the watch is wet.

11. Can I wear the watch while showering, swimming, or in hot water?

Please avoid wearing the watch in hot showers, saunas, steam rooms, hot springs, or hot water environments.

High temperature and steam may damage the sealing ring and affect water resistance.

If the product page states that the watch supports swimming or snorkeling, please still make sure the crown is fully screwed down before use.

12. Will water resistance last forever?

No. Water resistance is not permanent.

It may decrease over time due to daily wear, impact, aging seals, temperature changes, or improper use.

If the watch is frequently exposed to water, we recommend checking the water resistance regularly.

13. Why does the luminous effect look weak?

The luminous hands and markers need to absorb light before glowing in the dark.

Please expose the watch to sunlight or strong indoor light for better luminous performance.

The brightness and duration of the luminous effect may vary depending on the light source, charging time, and environment.

14. Is the sapphire crystal scratch-proof?

Sapphire crystal has excellent scratch resistance for daily use, but it is not completely indestructible.

Please avoid hard impact, dropping, or rubbing against sharp materials such as diamonds, sand, stone, or metal tools.

15. Why does the watch look slightly different from the photos?

Product photos are taken under professional lighting. The color of the dial, case, strap, and metal reflection may look slightly different under different screens, lights, and viewing angles.

Please refer to the actual product received.

16. Is the strap replaceable?

Many PAGANI DESIGN watches use standard strap widths, so the strap can usually be replaced with a compatible strap of the same width.

Please check the strap width in the product specifications before purchasing a replacement strap.

17. How should I care for the watch daily?

Please wipe the watch with a soft dry cloth after wearing.

Avoid strong impact, heavy vibration, high temperature, strong magnetic fields, chemicals, perfume, and corrosive liquids.

18. What is included in the package?

The package usually includes the watch, watch box, user manual, warranty card, and related accessories.

The exact package contents may vary by product version or sales channel. Please refer to the product images and description.

Shipping Information

We can ship the order directly to your customer. Please enter your customer’s correct shipping address when placing the order.

If you need us not to include invoices or promotional materials, please leave us a message before shipment.

2. How long does delivery take?

DHL / UPS / EMS: about 4–15 working days

China Post / Economy Shipping: about 30–60 working days

Delivery time may be affected by customs clearance, weather, local holidays, peak shipping seasons, or other unexpected delays. Thank you for your patience and understanding.

3. Who is responsible for customs duty or import tax?

Product prices do not include customs duties, import taxes, VAT, or remote-area fees.

Buyers are responsible for any customs duty or import tax charged by their country or region.

Return Policy

1. When can I request a refund or replacement?

We offer a refund or replacement if the item you receive is significantly different from the description, damaged during delivery, or has a confirmed quality problem.

2. What should I do before returning an item?

Returned products should be unused, undamaged, and packed with the original box, manual, warranty card, and accessories when possible.

Refunds will be processed after we receive and inspect the returned item.

3. Who pays the return shipping cost?

Original shipping costs and return shipping costs may not be refundable unless the return is caused by our mistake or a confirmed product quality issue.

Warranty and Guarantee

1. Warranty Period

We provide a 24-month warranty for the watch movement under normal use.